Online Course FAQs

  • You will need to create a free account in order to access your online course once you have checked out.

    If it is your first online course purchase you’ll be asked to create an account before you check out. If you have bought before simply log in and check out, and your course will be automatically added to your course library in your account on the website.

  • When you buy an online course you are ‘purchasing membership’ to that course only.

    The online courses are a one-time purchase product. Once you have bought the course it is yours to keep forever and revisit as many times as you like.

    We can’t change the wording on this button and we apologise for any confusion

  • We have two options when it comes to our online projects. You can either purchase an individual course or a course bundle or you can join our Membership which grants you access to all the online projects, resources, community and member perks.

    Individual Courses/Bundles

    Individual courses and bundles are single purchase courses. Meaning that you pay for it once and have access to it forever via your customer account on the website.

    Membership

    Membership is a subscription product. Membership will give you access to all the online projects and resources for a monthly or annual fee.

  • No, the online courses don’t expire. Once purchased you can begin whenever you’re ready.

  • Yes! Once you have bought it you can rewatch it as many times as you like

  • Prices are shown in euros, but rest assured, you can purchase our courses from wherever you are in the world. The purchase price will be converted into your local currency by your payment provider on checkout.

  • A full tools and materials list with shopping links can be found in the ‘Tools and Materials Lists’ button on each online course overview page as well as in the course itself

  • Unfortunately we are unable to provide shopping links for all countries. Please use one of the existing tools and materials lists as a guide to source what you need locally.

  • We’re here to make sure you succeed and help you every step of the way. If you come across something you don’t understand please get in touch and we will answer your questions

  • All Cognac Jewellery School course videos and written instructions are currently available in English.

Can’t find the answer you’re looking for or have a query? Simply fill out the form below or email us at hello@cognacjewelleryschool.com